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How adugaming Handles Your Personal Information

Your account data, payment details, and activity on adugaming are handled with care. We collect only what we need to run your account, process deposits and withdrawals through DANA, OVO, or GoPay, and keep your access secure across mobile and desktop.

Account Data ProtectionDANA, OVO, GoPay PrivacyMobile-First SecurityYour Rights, Your Control
adugaming How adugaming Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Support Open the chat icon in your account dashboard to reach our support team directly. Available around the clock for account and privacy queries from Indonesia.
Email Privacy Request Send your data access or deletion request to our support email address listed in your account settings. We respond to privacy requests within a reasonable timeframe.
Account Settings You can update your registered phone number, email address, and communication preferences directly from your account profile page without contacting support.
DATA HANDLING DETAIL

How We Protect and Manage Your Data

Payment Data Handling When you deposit via DANA, OVO, or GoPay, we log the transaction reference and amount. Your wallet credentials never pass through our system — the transfer happens inside your own payment app.
Cookies and Session Data We use session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without your knowledge. You can clear cookies from your device browser settings at any time.
Account Security Practices Your account is protected by password authentication and OTP verification sent to your registered phone number. If you log in from a new device, we send a confirmation code before granting access.
Data Access and Deletion You have the right to request a copy of the personal data we hold on your account, or to ask us to delete it. Submit your request through live chat or the support email in your account settings.

Your Privacy Questions Answered

Real questions about how your data works on adugaming — from what we collect to how you can request changes or removal.

We collect your name, email address, phone number, and the payment method you use — such as DANA, OVO, or GoPay. We also log your login activity and transaction history to keep your account secure.

No. Your wallet PIN and login credentials stay inside your payment app. We only receive a transaction reference number to confirm that a deposit or withdrawal was completed on your end.

We retain your account data for as long as your account is active and for the period required by applicable regulations after closure. Minimum records may be kept to meet legal obligations in eligible regions.

Yes. Open a live chat from your account dashboard or send a request to the support email in your account settings. We will process your request and respond within a reasonable timeframe.

Only authorised adugaming staff with a legitimate operational reason can access your account records. We do not sell or share your personal data with third-party marketing companies.

When you close your account, we delete your active profile data and retain only the minimum records required by applicable law. You can request confirmation of deletion through our support team.