Reference

Cara adugaming Menjaga Privasi Akun Anda di Indonesia

Your account data on adugaming stays under your control — from the moment you register to every DANA, OVO, or GoPay transaction you make.

Data Akun TerlindungiVerifikasi Dompet AmanKontrol Privasi AndaSesi Login Terenkripsi
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adugaming Cara adugaming Menjaga Privasi Akun Anda di Indonesia
adugaming Apa yang Kami Kumpulkan dan Mengapa

Apa yang Kami Kumpulkan dan Mengapa

When you open an account, we collect the details needed to verify your identity and process your e-wallet transactions — your registered name, email address, and the DANA, OVO, or GoPay account number you link for deposits and withdrawals. We do not sell this data to third parties. Session activity is logged to detect unusual access patterns, and your login is protected

by a one-time PIN sent to your registered number each time you sign in from a new device. Players in Surabaya and across Indonesia access the same account protections regardless of which device they use. Data availability and processing depend on local law and eligible regions.

Bantuan Privasi Akun Anda

If you have a question about your account data or need to update your linked e-wallet details, our support team is available around the clock through the channels below.

Live Chat Akun Reach our account team directly through live chat. We handle wallet verification queries — DANA, OVO, GoPay unlinking or re-linking — and respond within minutes during active hours.
Email Dukungan Send a detailed request to our support email for data-related questions, including requests to review what personal information we hold on your account and how it is used.
Pusat Bantuan Our help centre covers step-by-step account privacy actions: updating your registered number, reviewing active sessions, and removing a linked payment method from your profile.

Bagaimana Kami Menjalankan Perlindungan Data

Our data practices are built around the specific needs of Indonesia account holders using local e-wallets. Here is how we keep your information secure at each stage of your account lifecycle.

Enkripsi SSL Aktif

Every page on adugaming runs over SSL encryption. Your login credentials, OTP codes, and linked wallet details — DANA, OVO, GoPay — are transmitted through an encrypted channel at all times.

Verifikasi KYC Bertahap

KYC verification is completed in stages: basic account access requires email confirmation; withdrawal requests require wallet ownership verification matched to your registered DANA, OVO, or GoPay account number.

Kontrol Sesi Login

You can review and end active sessions from your account settings page. If a login from an unrecognised device is detected, we send an immediate alert to your registered contact before allowing access.

Retensi Data Terbatas

We retain your account data only as long as your account is active or as required under applicable local law. You may request a data summary or account closure through our support email at any time.

Istilah Privasi yang Perlu Anda Tahu

A quick reference for the privacy and account-security terms you will encounter when managing your adugaming account.

Apa itu KYC?

KYC stands for Know Your Customer — the identity verification process we use to confirm that the DANA, OVO, or GoPay wallet linked to your account belongs to you before processing a withdrawal.

Apa itu OTP?

OTP stands for One-Time Password — a short numeric code sent to your registered phone number each time you log in from a new device, adding a second layer of protection to your account access.

Apa itu enkripsi SSL?

SSL encryption scrambles data sent between your device and our servers so that your login details and wallet information cannot be read by anyone intercepting the connection.

Apa itu sesi aktif?

An active session is any current login to your account — on mobile or desktop. You can see all active sessions in your account settings and end any session you do not recognise immediately.

Apa itu retensi data?

Data retention refers to how long we keep your account information on file. We hold your data only while your account is active or as required by applicable local law in Indonesia.

Apa itu verifikasi dompet?

Wallet verification confirms that the e-wallet account number you registered — DANA, OVO, or GoPay — matches the name on your adugaming account before any withdrawal is processed.

Pertanyaan Umum Seputar Privasi

Real questions Indonesia account holders ask about how we handle their data and protect their account access.

We collect your name, email address, phone number, and the e-wallet account number you link — DANA, OVO, or GoPay. We use this only to verify your identity and process your transactions.

Yes. Go to your account settings, select the payment method section, and follow the wallet re-verification steps. Our support team can walk you through it via live chat if needed.

We send an OTP to your registered phone number before granting access from any unrecognised device. You can also review and close active sessions from your account settings at any time.

Only authorised adugaming staff involved in account verification and transaction processing can access your data. We do not share or sell your personal information to third parties.

Send a request to our support email from your registered address. We will provide a summary of the personal data held on your account in line with applicable local law and eligible region requirements.

When you close your account, we retain only the data required under applicable local law. Any data no longer required is deleted. Contact our support team to start the account closure process.

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